Support

Contact us

Email support@wipemypast.co and we'll get back to you. Include your account email and a short description of the issue (and a screenshot if you can).

Common questions

I paid but the app didn't unlock

Payments unlock automatically within a few moments. If it hasn't unlocked, fully close and reopen the app, or log out and back in. Still stuck? Email us with your account email and we'll sort it out.

The app can't find my messages / shows errors on some chats

Make sure you're logged into your account inside the app's browser window and that you've run Sync. Some conversations (message requests or restricted accounts) may be skipped — that's expected. Try again, or reach out if it persists.

How do I install on Mac?

Open the .dmg and drag the app to Applications. The first time you open it, right-click the app and choose Open → Open to bypass the unsigned-app warning (only needed once).

First launch is slow

On first use the app downloads a browser component (~150MB), one time only. After that it starts quickly.

Refunds

See our Terms for the refund policy. If the app won't work for you and we can't fix it, contact us within 7 days of purchase.